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KEY NOTE SPEAKERS
Several key note speakers will give presentations at the conference.
They are:
Dr.
Stephen Ball, Chair of the Council for Hospitality Management
Education, UK.
Ragnhildur Geirsdóttir, CEO of the FL Group
Dr.
Dirk Glaesser, Chief of Publications, World Tourism Organization
Dr. John Hull, a researcher from
Intervale Associates in Canada
Dr.
Simon Milne, Professor of Tourism & Director of NZTRI,
at the
Faculty of Applied Humanities, Auckland University of Technology.
Discussants
Dr. Mike Danson,
Professor, Economics & Enterprise University of Paisley, Scotland
Ragnheiður
Ólafsdóttir, Director of Environmental Affairs, Landsvirkjun (the
National Power Company of Iceland), Iceland.
Further information about the speakers:
Stephen
Ball EdD, MPhil, BSc (Honours), MHCIMA, ILTM
Dr Stephen Ball is
a Reader and Principal Lecturer in Hospitality Management and the
Leader of the Centre for International Hospitality Management
Research at Sheffield Hallam University in the UK. He is Chair of
the Council for Hospitality Management Education (CHME), the subject
body for hospitality management in the UK, and Visiting Fellow at
two other UK universities
Title of
presentation: Insights into Hospitality Management Education in the
UK and the role of the Council for Hospitality Management Education
(CHME
Having graduated
with a BSc in Geography from Manchester University in 1976 Stephen
went on to successfully complete an Advanced Postgraduate Diploma in
Hotel and Catering Administration. He had also previously worked in
the brewing industry, retailing and pub retailing industries and the
hotel industry. Between 1977-1982 he worked in National Health
Service Catering Management in two London hospitals.
In 1982 he
commenced lecturing at Huddersfield University before moving to
Sheffield Hallam University in 1998. He has a wealth and diversity
of management experience in Higher Education, has taught from HND to
postgraduate level in the UK and abroad, and has supervised and
examined PhD’s. He has authored or edited four books (including
Hospitality Operations: a Systems Approach, Food Supply Chain
Management: Issues for the Hospitality and Retail Sectors and Fast
Food Operations and Their Management), co-researched three editions
of the British Hospitality Association's annual British Hospitality:
Trends and Statistics and produced over 50 articles, book chapters
and other publications. He has recently co-authored ‘A Review of
Hospitality Management Education in the UK’ for CHME and is
currently jointly writing a text entitled ‘Contemporary Issues in
Hospitality and Tourism in China and India: Today’s Dragons and
Tigers’. He has presented conference papers on many topics, ranging
from the use of humour in hospitality to branding in hotels, in the
UK, Canada, USA, Croatia, and Palestine and continues to teach in
Hong Kong on Hospitality and Tourism masters and undergraduate
distance learning courses. He has also worked in many other
countries including China, Taiwan, Singapore, New Zealand,
Switzerland, Dubai and USA. He has produced distance learning
materials for worldwide use and has acted as consultant and designed
and delivered executive development programmes for a number of UK
and international hotel and catering organisations including Holiday
Inns, Bass and Sodexho. He has published extensively on productivity
in the hotel and food service industry and has a Master of
Philosophy degree for his work on productivity management in fast-food
chains which was based upon a case study of Wimpy International. He
was awarded a Doctorate for his work on research leadership in
Universities and his current teaching, research and writing
interests relate to hospitality business development and
entrepreneurship, productivity and operations management, leadership
and education. He has organised conferences and seminars including
the 12th annual CHME research conference for which he also edited
the proceedings.
Stephen has just
completed his first year as Chair of the Council for Hospitality
Management Education during which the first Members Forum and the
first CHME National Students’ Conference were held and a new logo
was launched. The Council, now in it’s 27th year, invited the Chairs
of the Nordik Group and CAUTHE to this years CHME Research and
Teaching and Learning Conference in Bournemouth to give
presentations about their associations. Stephen’s presentation will
do likewise analysing the role of CHME and providing a brief review
of hospitality management in the UK.
Dr. Dirk Glaesser, PhD
Dr. Dirk Glaesser
is Chief of Publications at the World Tourism Organization. He is
responsible for the overall publishing programme of the
organization. Some 100 new publications every year stand for an
enormous information and knowledge output and make WTO one of the
biggest publishers in tourism. He is also responsible for the
WTOelibrary, a unique communication platform serving both members of
the Organization as an information center and academic institutions
as a virtual library.
Title of
presentation:
Research at the
WTO and the WTOelibrary.
Dr. Glaesser was
born in 1967, in Frankfurt (Germany). After studying Business
Administration in Saarbrücken (Germany) and Cambridge (UK), he
received his PhD from the University Lüneburg with magna cum laude.
The topic of his the-sis was “Crisis Management in the Tourism
Industry”. In 2000, he was awarded the ITB Scientific Prize for his
work on Crisis Management. Before joining the World Tourism
Organization in 1997, Dr. Glaesser worked for the Dresdner Bank Head
Office in Germany and trained as a Reserve Officer for the German
Armed Forces in the Netherlands. Dr. Glaesser is a lecturer on
crisis management and international tourism at several universities.
He has published 5 books among them “Crisis Management in the
Tourism Industry” (Butterworth-Heinemann, 2003) which has been
translated into several languages.
John Hull, PhD
Consultant and co-founder of Intervale Associates Inc, instructor at
the Gros Morne Institute for Sustainable Tourism and Executive
Director of the Atlantic Outdoor Adventure Partnership for
Newfoundland and Labrador Canada.
Title of presentation:
The Gros Morne Institute for Sustainable Tourism (GMIST).
Opportunities and Challenges for the tourism industry in eastern
Canada.
John Hull
completed his Ph D. in tourism geography at McGill University,
Montreal, Canada in 1998. He is co-founder of Intervale Associates,
Inc. (http://www.intervale.ca)
a consulting company based in eastern Canada whose mission is to
conserve biodiversity, interpret heritage, and protect the integrity
of rural livelihoods. At present John is the Project Director for
the Cruise Association of Newfoundland and Labrador’s Port Readiness
Program. He is also consulting with Tourism Atlantic as an
instructor for the Greening Your Business Program at the Gros Morne
Institute for Sustainable Tourism and as the Executive Director of
the Atlantic Outdoor Adventure Partnership for Newfoundland and
Labrador. From 2002-2003, he served as Executive Director of the
Viking Trail Tourism Association.
Internationally,
John is participating in a number of European Union Interreg IIIB
North Sea Projects including the Destination Viking Sagalands
Project and the Northern Coastal Experience Project, both based in
Iceland. He has also been a keynote speaker at the 2004 Nature-based
Tourism Transnational Workshop in Norway. In addition, John is also
a Research Fellow at the New Zealand Tourism Research Institute and
has worked with the European Tourism Research Institute, UNESCO, the
Nordic Council of Ministers, the Quebec-Labrador Foundation in the
Middle East, and for the Canadian Field Studies Program in Africa.
John has published over 20 articles in referred journals and edited
books.
The presentation
will provide an overview of GMIST programming and highlight the
opportunities and challenges that are facing local operators and
protected area managers in promoting sustainable tourism strategies
in and adjacent to protected areas in eastern Canada.
Simon Milne,
PhD
Professor of
Tourism at the Auckland University of Technology and director of the
New Zealand Tourism Research Institute.
Title of
presentation: Rural Tourism in New Zealand. Business, Community
& Sustainable Development
Simon Milne is
Professor of Tourism at the Auckland University of Technology and
has directed the New Zealand Tourism Research Institute (www.nztri.org)
since its inception in 1999. Simon completed his PhD in economic
geography at Cambridge in 1989. He taught at McGill University,
Montreal from 1989 until 1998 and established the McGill Tourism
Research Group. Professor Milne has considerable international
experience in local and regional economic impact assessment, the
analysis and development of heritage tourism products, labour market
analysis, small and medium enterprise performance, industry sector
analysis, the formulation of tourism-related development strategies
and the links between information technology, tourism and local
economic development.
Professor Milne
has conducted tourism research in the Caribbean (Grenada, Tobago and
Cuba), Canada, Mexico, New Zealand, the South Pacific (Cook Islands,
Tonga, Papua New Guinea, Vanuatu, Kiribati, Niue, Tuvalu, FSM,
Marshall Islands, Samoa), Kenya, the Philippines, Vietnam and Russia.
He has worked as a consultant for a range of New Zealand and
international organizations. The former include the Department of
Labour, MAF and FRST, the latter include the United Nations
Development Program, UNESCAP, the World Tourism Organisation, the
European Union, Luxembourg Development, CIDA, the Chilean Regional
Development Agency (CORFO) and the Organisation of American States.
DISCUSSANTS
Mike Danson, PhD
Professor
Mike Danson is a specialist in regional economics and policy
development, publishing widely in the area and acting as advisor to
a wide range of local, regional, national and European governments,
departments, agencies and other organisations. With a specific
expertise in regional economic development, he is a recognised
expert in regional development agencies and their programmes and
policies.
Title of
presentation:
Turning research into information,
advice and criticism: an interesting trip for a tourist
In the last 5 years, Professor Danson has been editor of 5 books,
had 20 refereed articles published, contributed 20 chapters in books
and presented nearly 50 conference papers. He has written on RDAs,
employability, volunteering, Whisky, Gaelic and tourism and taxes.
He been the elected chair of the Regional Studies Association,
elected to the committee of the Regional Science Association
International: British & Irish Section, and committee member of the
Scottish Economic Society.
He has been on the organising committees of over 60 national and
international conferences since 1980. In recognition of these
activities, he has been elected as the Treasurer and Vice Chair for
Scotland of the Academy of Social Sciences.
Ragnheiður Ólafsdóttir, Environmental Manager, Landsvirkjun (the National Power Company of
Iceland)
Title of presentation:
Landsvirkjun and the Sustainability Initiative in East Iceland.
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